Privacy policy

The data controller is Thy Dark Hour Systems OPC Pvt. Ltd., a One Person Company registered in India.

Most of it you give us directly. A small amount is recorded automatically when you use the website or the private pages we send you.

We use it to:

• answer your enquiry and discuss your project
• prepare quotes, and keep a record of your acceptance as evidence of our agreement
• do the work, deliver it, and confirm that it reached you
• send invoices, take payment and match payments to invoices
• support what we delivered or installed
• keep the records the law requires, and our own accounts
• keep the website and our systems secure

We do not sell your personal information, and we do not use it for advertising.

Material you send us for a project, and the deliverables we make, are stored on servers we operate. We use them only to do the work. Upload and delivery links are private, and they expire.

After the project closes, we keep the files for the retention period set out in your quote, then delete them. We warn you by email before we do, so please keep your own copies.

The website and the private pages we send you use only the cookies they need to work and to stay secure. We do not use advertising or cross-site tracking cookies.

Payment pages run by our payment gateway may set their own cookies, for security and fraud prevention. You can block or delete cookies in your browser, though some pages may then not work as intended.

You can pay by bank transfer, UPI, international wire, or card where an invoice offers it.

For bank transfers, UPI and wires, we receive the payer details that the banks pass on, and keep them with our financial records.

Card payments are processed by our payment gateway under its own privacy and security terms. We receive confirmation of the payment and what we need to match it to your invoice. We never see or store full card numbers.

We share information only where it is needed to do the work or run the business, and only with parties bound to keep it confidential:

• our payment gateway and our banks, to take and reconcile payments
• our email delivery provider, to send quotes, invoices and links, and to deliver messages from our contact form to us
• hosting and infrastructure providers for the website
• specialist collaborators who work on your project with us, such as a colourist or a licensed electrician, who see only what they need
• our accountants and advisers, and authorities where the law requires it, or to protect our legal rights

We do not share your information with anyone for their own marketing.

We operate from India. Some of our service providers and collaborators may store or process information in other countries. Where that happens, we take reasonable steps to keep it protected to the standard in this policy.

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including private links that expire and access limited to the people working on your project. No system is perfectly secure, but we take this seriously and keep our practices under review.

You can ask us to show you the personal information we hold about you, to correct it if it is wrong, or to delete it where we are not required to keep it. Email info@thydarkhour.com and we will reply within one to two business days.

The website and our services are meant for businesses and adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. When we do, we change the date at the top of this page, and we make significant changes clear on this page.